RescueTouch Review

Executive summary 

RescueTouch is founded by a volunteer EMT, so you know they’re dedicated to taking care of people in emergency situations. While this company may be the new kid on the block, they offer competitive monthly rates after you purchase your equipment, and they even donate to community health and safety organizations, such as EMTs, paramedics, and fire departments. 

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RescueTouch  Highlights 

  • Donates a portion of profits back into the community EMT and fire department organizations

  • This company was founded by a volunteer EMT

  • Waterproof emergency call buttons that can go in the shower with you

Pros

  • After purchase of equipment, competitive monthly rates with discounts for quarterly and annual payments

  • No multi-year contracts and no early cancellation fees

  • Give back to community rescue personnel with your purchase, as this company donates equipment to participating precincts

  • Their landline systems have a very generous range of 800 feet

Cons

  • Limited non-emergency hours of 6 AM to 4 PM Monday through Friday

  • Even when you call during business hours, you may have to leave a voice message

  • Equipment purchased, increasing initial costs

Monitoring Services

RescueTouch offers landline and mobile services, keeping their medical alert system menu simple. You can either choose a landline medical alert device that comes with or without fault detection, or choose their mobile service. For the landline based systems, you’ll get a very generous range of 800 feet in any direction, which is above average.

Battery Life & Backup 

With 80 hours of backup battery power, RescueTouch tops the list in that department, as most base stations can keep running 24-36 hours in a power outage. You’ll have extended protection with this medical alert system.

Contract, Pricing, Hidden Fees, Service Agreements

You do purchase your own equipment up front, ranging from $49 to $149 as of this writing, but those are sale prices. Both landline emergency alert and mobile systems cost $29 per month if you pay annually, $39 per month if you pay quarterly, and $49 a month on the monthly plan. If you choose the landline service with additional fall detection, pricing runs $34, $44, and $54 for the annual, quarterly, and monthly plans.

Emergency Hotline/ Non-Emergency Info & Customer Service

Any time you press an emergency button you will get a live operator to assist you from one of two national call centers, just like virtually any other medical alert systems service. However, to reach a live non-emergency customer support representative by phone, you’ll have to call between 6 AM and 4 PM PST Monday through Friday, and then you may have to leave voicemail. However, if you speak with someone on the phone, don’t be surprised to find yourself chatting with the owner himself. How’s that for going directly to the source?

You can also email customer support for answers to questions as an alternative method of communication. 

Extra Features & Options

RescueTouch is a no-frills company that sticks with the essentials of medical alert systems and safety monitoring. You simply choose landline or mobile, and whether you want fall detection. However, they do offer a service that will send texts to your chosen family and friends should you activate your emergency button, for an additional $5 per month.

You can also inquire about local live visits from nursing or medical staff through an optional In-Touch Wellness Membership. You get three visits per year to check your vital signs and your medications. 

Conclusion

If you like the idea of supporting a company founded by emergency medical personnel, consider RescueTouch for your medical alert system needs. Not only will you get competitive monthly rates, but you’ll help support your community through their donations to local firefighters, paramedics, and EMTs.

 

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