OneCallAlert Review

In a Nutshel

OneCallAlert is an emergency medical alert system that allows you to get help wherever you are 24 hours a day, 365 days a year. This medical alert service allows you to choose who is contacted first, get professional medical assistance, and what type of device you want to use. With over 2 decades of service and more than 100,000 customers, OneCallAlert has certainly stood the test of time. It offers affordable plans and reliable hardware.

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  • GPS-location data

  • Responders answer within seconds

  • Fall-detection pendants

  • Up to 1400 ft. home unit range


  • No smartphone app

  • Design is a little outdated

Best For:

  • Active seniors who want to stay safe while being out

  • People on a budget (budget-friendly plans)

  • Buyers looking for positive reviews and a good reputation

Monitoring Services

OneCallAlert is a monitoring service that is available 24 hours a day, 7 days a week, 365 days a year. That is the kind of reliability and assurance you need when you are dealing with someone you love.

What’s more, the service is really simple to use. Here’s a basic idea of how it works:

  1. Press

    Press the button on your wearable pendant or the home unit to get assistance.

  2. Speak

    You’ll be connected immediately with a trained emergency operator. These professionals can answer any question you have. And more importantly, they can contact the people you need in case of an emergency.

  3. Alert

    Once you've told the professional operator what your emergency situation is, they will immediately get in touch with the appropriate assistance. This can be the contact you specified when you set up your account initially, such as a friend, neighbor, or relative that lives nearby. Alternatively, the contact can be an emergency service that will immediately respond to your emergency.

    OneCallAlert will also contact your emergency contacts or emergency services if you cannot speak directly to them. Just pressing the button (or in some cases when a fall or emergency is detected on its own), will trigger the emergency operator to contact the necessary assistance you need.

Product Features

OneCallAlert systems have some impressive features that are geared toward providing flexibility and freedom for seniors while still ensuring their safety all the time. Some of the features we liked include:

  • Wide range of motion

    The OneCallAlert base unit has a whopping 1400 ft monitoring range. This wide berth allows you to move about your home and even outside your home freely without worrying that you’ve traveled outside of the range. The base unit is wireless, so you don’t need any landline connection to run the machine.

    The home unit also comes with a waterproof pendant that seniors can wear in the shower or while sitting or walking in the yard.

  • Mobile pendants

    OneCallAlert also has an excellent mobile option for seniors who are often on the go or outside of their homes. These discreet pendants have 2-way communication capabilities and are water-resistant. What's even more encouraging is that OneCallAlert mobile pendants have GPS tracking built-in, so family members can always see where you are in case of an emergency. But the most unique feature of the OneCallAlert mobile pendant is that you can get 2 pendants under a single plan to keep 2 seniors safe at the same time.

  • Affordable

    What’s more, OneCallAlert plans are quite affordable. There are no long-term contracts you’re tied into. You can purchase a full year, 6 months, 3 months, or even a single month contract, and all plans are reasonably-priced.

    And unlike other medical alert services, OneCallAlert doesn't require you to buy the equipment separately from the plan. Rather, the cost of all equipment is included in your coverage price. To top it all off, OneCallAlert offers free shipping, as well.

    OneCallAlert also has fall detection pendants and immediate emergency medical response when an emergency is detected.

Installation Process

All OneCallAlert units are a no-installation process, making it the ideal choice for seniors who live on their own and don't understand complicated wiring. The home unit is a cellular-based wireless system, so you don't have to connect it to any internal wiring or internet cables. These systems also don't require any landline connection in order to function.

The OneCallAlert system is a true plug-and-go unit. Just plug it into a wall unit, and you’re ready to go. The home unit has a battery life of up to 32-hours, but there were no specifications as to how long the mobile pendant will last before it needs a charge.

The mobile pendant also comes with a base station that you will use to recharge the battery. This is the same simple plug in process as the home unit.

Contract & Fees

OneCallAlert has several devices that you can choose from, depending on your lifestyle and budget. The various devices and plans vary in regards to which features are available. Here’s a general breakdown of the pricing plans and features that come with each one. It is worth noting that OneCallAlert is known to be very good about customizing plans if you need something else:

 In-home LandlineMobile on the GoComplete ProtectionIn-home WirelessMobile Double
Price per month based on annual plan $22.95 $27.45 $30.70 $19.95 $33.79
Landline/internet required Yes No No No No
Activation feesNone when signing up for annual planNone when signing up for annual planNone when signing up for annual planNone when signing up for annual planNone when signing up for annual plan
Long-term commitment None None None None None
Medication reminders option No No Yes Yes No
Fall detection No Optional Optional Optional Optional
GPS tracking No Yes Yes No Yes
Two-way voice Yes Yes Yes Yes Yes

As you can see, the plans are very affordable and much more competitive than many other medical alert services out there. All plans come with monitoring devices and connect access. They also come with 2-way voice capability built-in. This means that you can hear and speak to the responder directly from the pendant, without having to go to a unit or press buttons.

In addition to reasonably-priced plans, OneCallAlert goes one step further to help customers afford these products. For most customers, OneCallAlert offers free ground shipping and a free lockbox for plan purchases. If you sign up for a yearly plan, OneCallAlert will waive the subscription fee. Otherwise, you'll pay a one-time $49.95 subscription fee.

And last but not least, OneCallAlert offers a risk-free 30-day trial. You can test out the equipment and the system and return if it isn’t the medical alert system you are looking for.

Customer Service

OneCallAlert has more customer support options than you would expect from a medical alert system. You can call them on the phone, send them an email, or speak to a customer support rep directly via live chat on the website.

We like that OneCallAlert has separate lines for technical support, billing, and customer service. That means that you won’t get stuck waiting for assistance when you need it because someone has a question about their bill.

Bottom Line

OneCallAlert is a good choice for most seniors, whether they are the type to sit at home most of the day or can’t be held down and need to get out. With a home unit that is durable, reliable, and provides a wide range of serviceability, OneCallAlert’s home option keeps seniors safe even in the shower, while asleep, or when moving about the property. The OneCallAlert mobile option offers equally-reliable service. The GPS tracking is built-in to the wearable pendant, so seniors can move about their lives and daily routine without worry.

The service offers fast response times, too. Emergency technicians are trained and answer to the call within seconds of an event or when a button is pressed. The operator will automatically contact friends, family, or emergency services depending on the situation at hand.

OneCallAlert really makes emergency medical alert assistance a feasible option for anyone. With pricing plans that fit any budget, OneCallAlert ensures that money isn’t going to stop you from getting the protection you deserve.

About OneCallAlert‚Äč

OneCallAlert has been in business for more than 2 decades. In that time, it has serviced more than 100,000 customers with its medical devices and emergency services. Today, OneCallAlert is one of the most highly-recommended medical alert systems in the country, endorsed by nurses, doctors, and pharmacists across the United States. Some well-known organizations that endorse OneCallAlert medical alert systems include Mended Hearts, a Place for Mom, and The American Diabetes Association. 

With an A+ rating from the Better Business Bureau, OneCallAlert has proven that it lives up to the ideals it strives for. These include helping seniors feel safe and protected both at home and while out and about, ensuring a sense of independence without compromising safety, and providing friendly and qualified customer support. The OneCallAlert emergency call center is entirely US-based and manned by trained professionals who are available all hours of the day or night.

Visit OneCallAlert



Phone: 1-800-913-9098 

Technical Support: Press 1 

Billing: Press 2

Customer Service: Press 3



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