MobileHelp Review

Executive summary

As the first truly Mobile Medical Alert system on the market for nearly 10 years, MobileHelp has helped seniors “age in place” more gracefully and independently, providing “go anywhere” mobility with AT&T cellphone coverage, so you are not stuck/restricted to your home. With MobileHelp's medical alert for seniors, you do not need a landline phone and installing the Cellular Base Station is as easy as plugging it into the wall.

MobileHelp was the first system that extends the features of an in-home medical alert system, nationwide, on the AT&T cellular network. Even on a budget, their economical plans can give families the peace of mind of knowing help is just a button push away. MobileHelp base stations provide excellent coverage range and contract-free pricing, plus you can add a second member of the household to the service for no additional charge.

Visit MobileHelp

Phone icon  (800) 916-3065

MobileHelp  Highlights

  • All service is mobile through AT&T, so no landlines needed

  • You can choose to let family or friends track your device location on a map for added safety

  • You won’t sign long-term contracts


  • Plans cover two people for the price of one as long as they live in the same household

  • Medical alert base stations provide excellent battery backup life of 30 hours

  • All emergency button devices are water resistant and waterproof

  • Button wristbands are latex free for those sensitive to that material

  • GPS tracking in all 50 states with our mobile service


  • No customer service support on Sundays for non-emergency situations

  • No landline option for those who prefer going old school

  • Lost or damaged equipment incurs a considerable fee

Monitoring Services

Base stations for medical alert system monitoring reach at least 600 feet in any direction, and your range between your mobile device and alert button is 350 feet. Both should be more than adequate to serve your needs at home or on the go, unless you have a couple of football fields in your backyard.

Battery Life & Backup

After fully charging, the Mobile Device's battery should last over 24 hours under normal use conditions. The battery on the Base Station will last over 30 hours. The battery on the Neck Pendant and Wrist Button will last over 5 years.

Contract, Pricing, Hidden Fees, Service Agreements

You won’t have to buy any equipment, or pay any activation or shipping fees to get started. Plans start as low as $34.95 on the monthly plan, and under $300 if you pay annually. Even their highest level package of services with GPS only costs $41.95 a month, without discounts for paying quarterly or annually. Save even more by putting a second member of the household on a plan for free. Best of all, you’ll never have to sign a contract for service.

Emergency Hotline/ Non Emergency Info & Customer Service

It should be no surprise that emergency services offer 24/7 live operator support, and your non-emergency customer service phone hours are 8 AM to 8 PM Eastern Standard Time, Monday through Friday, and Saturday 9:00 AM to 6:00 PM Eastern Standard Time.

Extra Features & Options

Having trouble remembering medications? Add medication reminder services to your base station for an additional $5 a month. You simply program your medication schedule into the system, and alerts are sent automatically to your base station. 

MobileHelp Connect Premium equipment insurance, which protects you from costly replacements of lost or damaged equipment can also be added for only $5 per month.


MobileHelp’s medical alert systems includes the integration of nationwide wireless voice, data and GPS technology, allowing for real-time monitoring, location tracking and expedited personal emergency assistance throughout the 50 United States. With competitive pricing, monitoring range, and an option of adding a second person for free, MobileHelp offers all the right services at the right price.

Visit MobileHelp

Phone icon  (800) 916-3065

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