Life Alert Review

In a Nutshell

Life Alert is the nation’s #1 personal emergency response company that has a proven track record of saving lives and improving customers’ wellbeing. As the industry leader in personal protection, Life Alert is the first medical alert provider to incorporate 4G LTE technology into their cutting-edge devices and services. Life Alert is also the only company that offers mobile protection with GPS that never needs charging, so loved ones are protected 24/7.

Pros

  • Proven record of saving lives
  • Never raises your price
  • Free use of equipment
  • Cutting edge technology
  • Pendants and mobile button never needs charging
  • Owns and operates their own emergency dispatch center
  • Highly trained dispatchers stay on the line and manage a crisis from beginning to end
  • HIPPA compliant and verified emergencies gets the customers help faster, 24/7
  • Selection of lifesaving services
  • Personalized Care Manager to help you design a protection package to suit your needs

Cons

  • Setup fees
  • Does not offer fall detection due to the technology not 100% proof

Best For

  • People who want a reliable service that is available to them 24/7
  • Seniors who want to live independently
  • People who want to be able to get help while away from home

Monitoring Services

Life Alert is one of the only medical alert companies that owns and operates its own Five Diamond certified Monitoring Centers located in the U.S., with fully trained dispatchers who are dedicated to your personal safety. Life Alert has 3 times more dispatchers than the traditional security company, and they manage a crisis from beginning to end while always remaining in touch with the customer. Life Alert’s dispatchers spend up to a year in extensive training, learning about personal safety, medical conditions and equipment before becoming Emergency Dispatchers.

Product Features

Life Alert develops and manufactures their own products resulting in having a large line of life-savings services.

  • Life Alert’s Signature Medical Alert service: This is the service that put Life Alert on the map! Easy to use and stall. Simply press the lightweight, waterproof medical button to get help fast, 24/7. Available in landline and cellular options. Life Alert provides battery backup up to 72 hours on the standard in-home console unit in case of power outages in order to make sure that the system continues functioning until power is restored.
  • Life Alert’s HELP Button for shower/bathroom emergencies. This unique, waterproof emergency help button was exclusively developed by Life Alert for better protection in the shower, bathtubs, bathrooms, bedrooms or any similar location within your home. Batteries never need charging and last up to 10 years. Simply push one large, easily accessible button to reach Life Alert’s Emergency Monitoring Center where you can speak directly with Life Alert and get help fast, 24/7.
  • Life Alert Mobile for Emergencies away from home. Wear it or carry it in a bag or your pocket. Portable enough to fit anywhere. Easy to use. Pendant batteries do not need charging for up to 10 years. GPS included.

Installation Process

Life Alert systems are easy to install yourself, as some devices only require you to plug it into an outlet. However, they do offer professional installation services if needed. This can be a big advantage for users who are nervous about doing it themselves or are physically unable to do it on their own. Another added benefit is if you have a family member or friend that can install, Life Alert will be happy to walk them through the process over the phone.

Life Alert is HIPPA compliant which means they never share your information.

More importantly, they provide vital data to emergency personnel which saves time and can get you the help you need, fast. Also, you are never charged for pressing your emergency button, even if it’s by mistake.

Life Alert provides free shipping on all equipment.

Life Alert also offers the HELP button for bathrooms, as the shower can be the most dangerous room in the house. Life Alert Mobile with GPS is designed to get you help fast for emergencies away from home.

When inquiring about Life Alert, you will be assigned a specialized Care Manager who will work with you in designing the type of protection package that fits your lifestyle and budget.

Life Alert is one of the only medical alert companies that puts its money where its mouth is as seen with their 36 month Price Guarantee Service Agreement, which promises not to raise your price. Life Alert understands that a customer’s life and circumstances can change, so a cancellation clause is in their service agreement stating if a person meets the required conditions for cancellation they may do so without penalty.

Contract and Fees

PricingAt HomeAway from Home
Monthly Fee$69.99$89.85
One-Time Annual Payment$769.89$898.50
One-Time Fee$96.00$198.0

The monthly cost of Life Alert is between $69.99 to $89.85. Life Alert has various product bundles that include an in-home Life Alert base unit and pendant, along with options like a shower button, on-the-go mobile GPS button, etc.

In addition to the monthly cost, users have to pay $96 - $200 for programming, installation, processing, and shipping to get started. Sometimes, sales representatives will provide a quote that is much higher for the installation. If you want to purchase the system, we suggest that you let the sales representative know that you've done your research and that installation should be around $100. It also provides free shipping and free use of the equipment. The company offers a discount for those who pay a year in advance and offers a free warranty for all of its equipment.

The contract for the Life Alert service is for 3 years. They don’t offer a trial period, which obviously makes registering for the service a risk that not everyone will be willing to take on. That being said, they do allow for cancellations, but only under very strict conditions, like with documentation showing that the user moved to a specialized nursing facility. All of their terms are spelled out in their contract, so be sure to read it very carefully before making the decision to sign up.

Customer Service

Life Alert works hard to maintain a staff-to-customer ratio that doubles that of its competitors.

Life Alert is known for their emergency dispatch centers where dispatcher go through extensive training in order to provide fast help 24/7. Their dispatch center is larger than some 911 emergency centers, and Life Alert has three (3) times more dispatchers than a traditional security company.

Life Alert’s emergency call center responds to more than 2 million calls every year, and is the only medical alert company that is proven to save a life every 11 minutes.

But they also provide a fully functioning technical service department that assists customers with any concerns regarding the use of their equipment.

Just as impressive, Life Alert is the only company with over 50,000 testimonials from grateful customers ranging on various sites, no other medical alert company has that kind of endorsement.

Bottom Line

Life Alert is an industry leader in personal protection due to having the most experience in the field of saving lives and with lifesaving equipment. They design their own unique lifesaving devices and is the only company to first use 4G technology. As the known and trusted brand in saving lives, Life Alert refuses to offer any kind of faulty technology that does not meet their standards.

Life Alert comes highly recommended by customers as seen with over 50,000 testimonials posted on various sites. Moreover, Life Alert is the only company that former Surgeon General, C. Everett Koop, ever endorsed.

Visit Life Alert

About Life Alert

In 1987, Life Alert invented the personal protection industry; and through their commercials, they educated the general public in the importance of having senior citizens get help fast in an emergency. Life Alert is the first name consumers think of when they hear the term medical alert system, and copycat companies try to imitate the excellence of Life Alert but often fall short due to cheap, inadequate equipment; small, 3rd party call centers, and hidden fees.

Life Alert is the only company proven to save a life every 11 minutes, totally over 520,000 lives saved since 2008.

Their headquarters are in Encino, California, and they have offices spread across the country.

Contact

The only way to contact Life Alert is through their toll-free number: 1800-360-0329

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