In a Nutshell
pros
- Very easy to set-up and install
- Wireless buttons to avoid trip hazards
- Video monitoring with two-way talk
cons
- Barely any details about services provided
- No FAQs or knowledge base for the products
GetSafe at a Glance
Product
Features
Connectivity/Mobility
Alerts
Connectivity/Mobility
Best For
- Older adults living alone who want the peace of mind of a quick alert system
- Adults living far from their elderly loved ones, who want to be able to check up on their safety remotely
Monitoring Services
GetSafe offers just one level of monitoring services, backed by America’s most trusted, UL-certified medical alert monitoring center and is active in all 50 states. You can use the monitoring service to call for emergency help 24/7 and speak with the operator through the clear and easily audible speaker
GetSafe’s operator can call 911 for you and ask about your safety, but there’s no information about whether GetSafe operates its own dispatch service or can send you any other type of help, such as the fire service
If you pay for a semi-annual subscription, you’ll get the GetSafe wireless indoor camera. Through the GetSafe video app, your loved ones can monitor your safety remotely around the clock so that you can feel reassured that someone who knows and loves you is also on top of things. If you need to communicate with them, you can use the 2-way talk feature through the video app.
Product Features
Medical alert system communication console
GetSafe offers a single, connected, medical alert system. The central product is the medical alert system communication console, which is a small and sleek white box that plugs into your electrical outlet. With the communication console, customers can contact a live GetSafe operator 24/7.
Wearable emergency buttons
GetSafe wearable emergency call buttons can be worn around the neck or on the wrist. The push button is easy to activate but also designed in a way that avoids accidental calls. It's waterproof, lightweight, and unobtrusive. The emergency buttons have a battery life of up to 5 years. You can choose to add the ‘Auto-Fall Detection' feature, which will contact an emergency operator if you're not able to do so.
Wall buttons
GetSafe wall buttons serve the same purpose as wearable buttons. You can attach them to surfaces using the included double-sided tape. GetSafe wall buttons are water resistant so that they can be installed in damp places like bathrooms, where falls often occur.
Voice-activated mini-console
The voice-activated mini-console integrates with the communication console. You can call for help through the mini-console by saying “call 9-1-1, call 9-1-1.” It's wireless and includes a pull cord, so you can call for help even if you can't reach a wall button and hate wearing emergency buttons.
Wireless HD indoor camera
This is a very small camera designed for indoor use. It shoots 1080p images together with night vision so that your relatives can check up on your safety. The camera connects with the GetSafe video app to allow access to the camera footage and 2-way talk through the product.
Installation Process
Installing the GetSafe medical alert communication console is extremely simple. There’s no complicated configuration process, no software to adjust, or settings to fine tune. The GetSafe medical alert hub just needs to be plugged into a wall socket. You’ll need to test the device by pushing the “emergency call” button, or by pressing one of the neck or wrist medical alert buttons. An operator should come on the line within a few seconds.
The GetSafe medical alert console makes calls via your landline, so you'll need to make sure that your landline is connected as well. If you do not have a landline, you can buy a separate AT&T 4G LTE SIM card. Other GetSafe equipment, such as the neck and wrist emergency call buttons, wall buttons, and voice-activated mini console all connect automatically with your main communication console. If you have trouble setting up your GetSafe system, you can contact customer support through phone or live chat to get help
Contract & Fees
GetSafe doesn’t charge any upfront fees for equipment or monitoring. Instead, you’ll pay a monthly fee which includes the cost of monitoring and use of any equipment. If you don’t have a landline, you’ll need to pay an extra $10 per month for a GetSafe AT&T 4G-LTE cellular SIM. GetSafe doesn’t require you to sign any contract; you can just pay monthly
That said, there are perks for signing a contract for 3 or 6 months at a time. When you pay quarterly, you’ll get free shipping for your medical alert equipment. Subscribers who pay semi-annually get free shipping and a free GetSafe HD Home Security Camera. All users get the same high level of professional monitoring and a 30-day free trial. If you change your mind during your contract period, you can simply send back the equipment and cancel your plan. There’s no cancellation fee, and you’ll get a refund on any unused months remaining in your contract
As well as medical monitoring services, you can choose to add extra buttons and consoles for an extra fee. One standard emergency call button is included in the cost of each subscription.
Customer Service
GetSafe has an extensive customer service section online with user guides, how-to videos, setup support, and a well-organized FAQ section. The trouble is that GetSafe’s primary product is home security systems, so the help section seems to only address issues with these products. If you need help setting up your GetSafe medical alert system or encounter problems with any medical alert products, you’ll have a lot of trouble finding any troubleshooting help on the website. In fact, you’ll almost certainly have to connect with a customer service representative.
If you need more help, GetSafe makes it easy to reach out to a live customer representative. You can get in touch with GetSafe through Twitter, Facebook, Instagram, and Google Plus, as well as live chat on the website. There’s also a customer support phone line which is manned from Monday to Friday, 6am to 5pm. The company says you can also contact them through email, but there was no email address to be found on the website.
Bottom Line
GetSafe medical alerts products stand out for being easy to install and easy to use. They are not fiddly or confusing, there are no wires that could trip up elderly users, and all buttons and other items are ergonomically designed. GetSafe has impressive coverage across all 50 states through a trusted medical monitoring company. If you don’t have a landline, you can still use GetSafe for medical monitoring by purchasing the GetSafe AT&T 4G LTE SIM card for use with the Getafe console.
GetSafe offers helpful equipment and a reliable monitoring service, but there isn’t enough information about what help operators can provide, and the help and FAQ section for medical alert monitoring is non-existent. GetSafe has plenty of information, support, and positive reviews for its main product—home security systems—but the medical alert side of the business seems to be treated as a sideline and is somewhat overlooked.
About GetSafe
GetSafe was set up by a small group of people who’d been working in the home security industry and wanted to provide an easier and more flexible home security plan. Their vision was to offer home security systems that connect with your smartphone, so you can monitor your home round the clock, no matter where you are.
GetSafe added medical alert capabilities to its existing home security systems so that it can now offer standalone medical alert and monitoring services as well as home security products and systems. GetSafe’s core team has over 30 years of experience in the home security field. The GetSafe headquarters are located in Concord, California, but the company is not a Silicon Valley business. It’s just passionate about home security.
Contact
(844) 212-9068
