Bay Alarm Medical Systems Review

 

Giving added security to seniors- helping them live independently

Bay Alarm Medical offers you or your loved ones rapid emergency help 24 hours a day 7 days a week at the push of a button. They have at home solutions whether you have a landline or not, as well as a GPS mobile solution for on the go security and peace of mind. With extras like free spousal cover, fire and smoke monitoring and an optional lockbox and fall detector, they are an excellent choice for security in the home and to help seniors maintain their independence for longer.

Best For: Seniors who feel unsafe at home

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Bay Alarm Medical Highlights

● At home and on-the-go solutions

● Monthly, Quarterly or Semi-annual contracts

● Order online for same day delivery

Pros

● Free Spouse Cover

● 14-day Free trial

● Fire/Smoke/CO protection

● GPS mobile solution works for kids too

Cons

● Monitoring is third party not in-house

● Pay extra for shipping/additional buttons/pendants

● Extra cost for fall detection service

 

Monitoring Services

When you press the help button, you will be immediately connected (within 45 seconds) to one of the two state of the art monitoring centers which are in partnership with Bay Alarm Medical. These are located in Utah and Idaho, allowing for full service if one goes offline for any technical reasons. Both are accredited as CSAA Five Diamond Certified which is renewed every year subject to touch inspections by UL, the nationally recognized testing lab.

The call centers are manned 24 hours a day, 7 days a week, 365 days a year. After assessing your situation, trained staff can get you the help you need, whether that’s calling a family member, the front desk of your building, or emergency services. If for any reason you cannot be reached when you have signalled an emergency, medical technicians will be dispatched immediately.

With Bay Alarm you experience peace of mind

Product Features

Choose between at home solutions or on the go with Bay Alarm Medical. Whether you have a landline or not you can install the medical alert system for home. This not only allows you to press one button for help in case of an emergency, but also has the added bonus of monitoring your home for fire, smoke and carbon monoxide. The system can even be used to answer a phone call if you are far from the receiver. In case of a power outage, the back-up battery has a 32 hour life, so you don’t need to worry about being caught out. A completely portable solution which takes moments to set up, you can even take the at home base with you on vacation.

The help button itself is on a pendant or a wristband and you can buy extra buttons if you want to keep them in multiple locations. As long as you are within 1000 ft of the base, you are completely protected. The buttons are of course 100% waterproof so you can use them in the shower and bath. Designed to last 5 years without recharging, if you receive an alert that your battery is running low, Bay Alarm Medical will send you another, free of charge.

The GPS mobile solution comes with a portable charger and gives you up to 72 hours of protection on the go between charging. It is powered by T-mobile Cellular, and provides monitoring and tracking on the go so that you can always access multilingual support wherever you are. With a 1 year warranty it’s as simple as pressing a button to get the help you need. It can even be used for children when on a day out.

As a separate monthly commitment, you can purchase the automatic fall detection pendant which will alert the monitoring staff if you suffer a fall, getting you the help you need immediately whether you are at home or on the go.

Installation Process

All your equipment will be shipped to you with a one-time fee, along with any instructions you might need. There is also a step by step installation guide on the website, by video tutorial as well as written instructions. The website provides you with a toll free number if you have any problems. The most popular option is the medical alert system which works with your landline. In this case, you simply plug in your phone line, plug in your power adapter, and push the help button to test.

At home system

The cellular system is even simpler, you can just plug in the base and push the help button to test. Bay Alarm Medical has a dedicated installation and testing blog where you can find all the resources you need for setup and troubleshooting.

Contract & Fees

Bay Alarm Medical offers monthly, quarterly, and semi-annual contracts. A semi-annual contract will be the cheapest option, but the price only differs a few dollars per month. The in home system requires a landline and costs $19.95 per month, while you can use the in home cellular option with no landline necessary for $29.95 per month. Add an automatic fall detection button for $9.95 per month extra with either of these. A GPS mobile help button is a great option for on the go, and is $4.95 per month plus a one-time $49 device fee. Bundle packages are available offering in home and GPS security. You can also purchase some extras to make yourself or your loved one feel extra secure such as premier protection insurance or a lockbox.

Extra buys from BAM

There is a one-time shipping fee for all your equipment, but there are no additional charges for calls placed or accidental use or testing the equipment. There are no cancellation fees, your charges will simply stop as soon as you return the equipment. Bay Alarm Medical offers a 30 day free trial, which you are welcome to use to see if the solution is a good fit for you or a loved one. The base station and pendant are both protected by a warranty which covers all usual wear and tear at no additional cost.

Help & Support

Bay Alarm Medical offers support via a number of channels. You can call toll free to ask any questions, as well as sending them via email if you prefer. Order your medical alert system directly from the website, or reach out via live chat with a customer care representative. Uniquely, Bay Alarm Medical offer multilingual support in over 170 languages, including Spanish, Chinese, Farsi, and Russian.

If you would like to troubleshoot on your own, the help center is extensive, and has video tutorials, articles, step by step how to’s, as well as thorough FAQ sections on everything you need to know from set up to returns.

Conclusion

Bay Alarm Medical has over 70 years of experience in security systems and it shows. Our only concern would be the added costs of the fall detection service and shipping fees for equipment. We love the industry leading range of 1000 feet for their at home solution, as well as the powerful GPS mobile solution. They are a fantastic choice for seniors or those living with disabilities to find peace of mind living independently for longer.

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