Assistive Technology Services Review

 

No Monthly Cost, Best for Family Support

Assistive Technology Services (ATS) created solutions for seniors living alone to help them get through to a loved one in case of an emergency. Taking out the middle man, they do not have monitoring centers meaning they have no monthly charges at all, and you can take charge of your families’ needs. Set up a personalized system where family and friends, and then 911 is called when help is needed. Fall detection option even calls for you if you cannot, giving ultimate peace of mind.

Best For: Families looking to support loved ones from afar

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ATS Highlights​

  • Make a phone call directly from pendant

  • No monthly costs

  • Cellphone option for non-landline users

Pros

  • 600 foot range from base

  • Emergency wall communicator

  • Calls 4 numbers and then 911

  • 30-day returns policy

Cons

  • No third party support, calls go to family and friends

  • One-time fees mean more expensive initial cost

Monitoring Services

This is where ATS is slightly unusual. Rather than a costly monitoring center to upkeep, they provide their equipment at a one off equipment cost and then have no monitoring at all. Rather, you can set up your pendant and wall communicator to call up to 4 family and friends, and then 911 if they are not available. This will be done automatically at the push of a button until you get through to help. You can then talk directly through the pendant or communicator, getting you the help you need. As there is no monitoring center, there are no need for monthly fees. You can test the system whenever you want by using the pendant to call the friends or family on your list of emergency contacts, and you can rest assured that you won’t be speaking to a stranger in case of emergency, but rather someone you love and know well.

Product Features

There are dozens of options when it comes to your loved ones protection and safety at home with ATS. Customer service representatives will be happy to talk to you about your specific needs. The main home solution is the Touch n Talk Pro. Using this, you can answer incoming calls through the pendant or the wall communicator and talk with superior voice quality like a cordless phone anywhere within 600 feet of the base. It has a great battery life, and comes with a rechargeable battery which is kept in the base and changed every few months. You can enter up for 4 numbers for the system to call in case of emergency, which will be tried in order before calling emergency services. You will receive an audio notification if the signal strength has less than 80% power. As the pendant is completely portable and waterproof, you will never be caught out unable to reach out to help, unlike a cell phone.

Portable pendant

As well as the pendant, you will receive a wall communicator which can be mounted anywhere in the home or placed on a countertop. It can even be mounted in the shower. It has a speakerphone in the unit and has a year's’ worth of battery life.

Wall communicator

The 2-Way Medical Alert System with Fall Detection is a great choice if you feel your loved one is at risk of a fall or becoming unconscious. Without even pressing a button, the list will be activated and emergency services will be called.

Installation Process

Installation, along with monthly fees are moot for these products. They simply need regular batteries and to be placed where you desire them in the home. The base will need to be plugged into a landline jack, but there are non-landline options available too if you phone directly. This is a good option for those who visit family fairly regularly so that you can check battery life and make sure the equipment is in a sensible place for the best use, as well as program in the correct numbers for help. These are also suitable for more able seniors who can keep track of these things themselves.

Contract & Fees

 

Say goodbye to installation fees, set up fees, cancellation fees and monthly charges. All the equipment from ATS comes with a one-time purchase price, and that is all you will ever pay. If the costs are a little steep, you can use PayPal to pay the whole price over a few months depending on your credit rating. You can also try the products for 30-days risk free and then return them without incurring any charges whatsoever.

Popular options are the Touch n Talk Pro for $279.95, and the 2 Way Voice Medical Alert with Fall Detection for $299.99.

Help & Support

 

There is no live chat option on the website, which would be helpful considering the sheer amount of products and options you can choose with ATS. There is however a direct phone number, and staff are happy to consult with you for as long as you need about the correct choice for you or a loved one. If they are busy, you will be encouraged to leave a message and a trained staff members will return your call. You can also send questions via email, and steps are shown to ensure the reply goes straight to your inbox. On the product pages you will find FAQ and support on each individual product for your own research and troubleshooting.

Conclusion

ATS has cut out the middle man, and made a one-time cost solution for families looking to be better able to support their own loved ones, without the help of a monitoring center. Even from afar you can be one button away in an emergency.

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