In a Nutshell
pros
- Plans cover two people for the price
- Medical alert base stations provide excellent battery
- Devices are water resistant and waterproof
cons
- No customer service support on Sundays
- Lost or damaged equipment incurs a fee
MobileHelp at a Glance
Product
Features
Connectivity/Mobility
Alerts
Connectivity/Mobility
MobileHelp was the first system that extends the features of an in-home medical alert system, nationwide, on the AT&T cellular network. Even on a budget, their economical plans can give families the peace of mind of knowing help is just a button push away. MobileHelp base stations provide excellent coverage range and contract-free pricing, plus you can add a second member of the household to the service for no additional charge.
MobileHelp Highlights
- All service is mobile through AT&T, so no landlines needed
- You can choose to let family or friends track your device location on a map for added safety
- You won’t sign long-term contracts
Monitoring Services
Base stations for medical alert system monitoring reach at least 600 feet in any direction, and your range between your mobile device and alert button is 350 feet. Both should be more than adequate to serve your needs at home or on the go unless you have a couple of football fields in your backyard.
Battery Life & Backup
After fully charging, the Mobile Device's battery should last over 24 hours under normal use conditions. The battery on the Base Station will last over 30 hours. The battery on the Neck Pendant and Wrist Button will last over 5 years.
Contract, Pricing, Hidden Fees, Service Agreements
You won’t have to buy any equipment or pay any activation or shipping fees to get started. Plans start as low as $34.95 on the monthly plan, and under $300 if you pay annually. Even their highest level package of services with GPS only costs $41.95 a month, without discounts for paying quarterly or annually. Save even more by putting a second member of the household on a plan for free. Best of all, you’ll never have to sign a contract for service.
Emergency Hotline/ Non Emergency Info & Customer Service
It should be no surprise that emergency services offer 24/7 live operator support, and your non-emergency customer service phone hours are 8 AM to 8 PM Eastern Standard Time, Monday through Friday, and Saturday 9:00 AM to 6:00 PM Eastern Standard Time.
Extra Features & Options
Having trouble remembering medications? Add medication reminder services to your base station for an additional $5 a month. You simply program your medication schedule into the system, and alerts are sent automatically to your base station.
MobileHelp Connect Premium equipment insurance, which protects you from costly replacements of lost or damaged equipment can also be added for only $5 per month.
Conclusion
MobileHelp’s medical alert systems include the integration of nationwide wireless voice, data, and GPS technology, allowing for real-time monitoring, location tracking, and expedited personal emergency assistance throughout the 50 United States. With competitive pricing, monitoring range, and the option of adding a second person for free, MobileHelp offers all the right services at the right price.
